Refund and Returns Policy

Refund Policy

Effective Date: 30/03/2026

Last Updated: 11/04/2026

Thank you for shopping with Deenelle.

Because we sell digital products, all purchases are generally considered final once access has been granted or files have been delivered. Please read this policy carefully before purchasing.

1. Nature of Our Products

All Deenelle products are digital unless clearly stated otherwise.

This means:

no physical item will be shipped
products are delivered electronically
access may be provided through a download link, email, checkout confirmation page, or account area

Due to the nature of digital products, we are generally unable to accept returns in the same way physical goods are returned.

2. General Refund Policy

Because digital files can be downloaded or accessed immediately after purchase, all sales are generally final and non-refundable.

However, we want every customer to have a smooth experience. If you have a genuine issue with your order, please contact us and we will do our best to help.

3. When We May Offer a Refund

A refund may be considered in limited circumstances, such as:

you were charged more than once for the same order
you did not receive access to the product and we are unable to resolve the issue
there was a technical problem on our side that prevented delivery
you accidentally purchased the same product twice
the wrong product was delivered due to a system error

Refunds are reviewed on a case-by-case basis.

4. When Refunds Will Not Normally Be Given

A refund may be considered in limited circumstances, such as:

you were charged more than once for the same order
you did not receive access to the product and we are unable to resolve the issue
there was a technical problem on our side that prevented delivery
you accidentally purchased the same product twice
the wrong product was delivered due to a system error

Refunds are reviewed on a case-by-case basis.

5. Need Help Accessing Your Files?

If you are having trouble receiving or opening your files, please contact us before requesting a refund.

We are happy to help with:

broken download links
missing email delivery
file access problems
accidental duplicate purchases
basic download guidance

6. Refund Request Timeframe

If you believe you qualify for a refund due to a delivery or technical issue, please contact us within 7 days of your purchase.

Include:

your full name
the email used for purchase
your order number
a short explanation of the issue

7. Duplicate Orders

If you accidentally place the same order more than once, please contact us. Once verified, we may refund the duplicate charge.

8. Chargebacks

If you experience an issue with your order, please contact us first before initiating a chargeback. We are committed to resolving genuine problems fairly and quickly.

Unauthorized chargebacks after successful delivery may be disputed with the payment provider using proof of access, download, or delivery.

9. Policy Updates

We may update this Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions please contact us at:

Deenelle
Email: support@deenelle.com
Address: 1309 Coffeen Avenue STE 1200 Sheridan Wyoming 82801

Deenelle

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